- resume taking a saved survey or
- view the most currently updated results.
Did you forget your userid and/or password?
Click
Here for Userid/Password Help via Email
or telephone: (773)-463-2099
LEFT COLUMN FIRST!
If you have NOT previously logged into the the new survey system. You will first need to setup your account.
Create your own userid and password and remember them so that you can come back in the future and view/download the most current results. Your responses are added to the cumulative results as soon as you submit.
On the "Login Screen", Click on the link to Create an Account.
On the New User Screen, the minimum fields to enter are:
- Your First Name
- Your Last Name
- Your Email Address
- A Userid (your email address to the left of the @ sign, something you'll remember or use an alias)
- A Password (your email password or something else that you'll remember)
- Enter the same Password again
After creating your account, you are taken directly to the survey menu and you are already logged in.
LEFT COLUMN FIRST!
The linked text "Create an Account" does not appear below the LOGIN button or anywhere on the screen.
I am not able to logon. The logon screen notes that the logon ID and password are case sensitive.
If this is your first time visiting the survey, you must first click on the linked text that reads: "Create an Account". You will then be taken to a "new user profile" screen. If you do not see the "Create an Account" link, they you probably need to look at FAQ #1 above.
On the "New User Profile" screen, enter only the following fields:
a) Your First Name
b) Your Last Name
c) Your Email Address
d) A User ID (your email name, or use an alias)
e) A Password (your email password or something else that you will remember)
f) Enter the same Password again
g) Click the SUBMIT button
After creating your account, you are taken directly to survey and do not need to login.
If you save a partially completed survey or if you want to come back to review or change your responses, then you should login using your user ID and password, and you should NOT attempt to create an account.
I tried to logon and got the message "System is at Capacity"
For example, if at 11:30am, there are 10 participants simultaneously taking the survey, you as the 11th participant, cannot logon until someone else submits AND logs off according to the logoff procedure specified in the cover letter. See #4 below for the correct logoff procedure.
If you encounter the full capacity message, "X" out of the login screen and try to login again in about 10-15 minutes.
If participants do not follow the logoff procedure specified in the cover letter, subsequent participants may not be able to log in (see #3 above).
If you simply close the website by "X"ing out, then your survey connection will remain active for up to one (1) hour. If all of the survey seats are filled at the time that you "X" out, then you may be blocking another user from getting a survey seat.
To logoff correctly, on the upper left hand side of the screen click on the word "SESSION" and pull down to the word "LOGOFF" and click once. Click on the two "YES" boxes requesting whether you want to logoff.
I tried in vain to complete the survey as per the instructions. I was unexpectedly logged off approx. 75% of the way through the survey.
Several respondents have reported receiving a "TIMEOUT" message and being logged out of the system before SUBMITTING their responses. Upon returning to the survey, neither their rating reponses nor their text responses were there.
HINT: SAVE is for saving an incomplete survey to which you can return later. SUBMIT sends your responses and ends the survey.
The application monitors logged in users for activity/inactivity. The application runs in an interactive, collaborative environment where it is important to make sure that a logged in user is actually participating. It is equally important to free up seats that are not being used. So, if it appears that a user has been inactive for over one hour (i.e. has not clicked SAVE or SUBMIT), that user is logged off. This is also why it is important to logoff properly - see "#3 System is at Capacity".
We would suggest that you complete the survey in sections and make periodic
saves, just like you might do when editing a long document in a windows
application.
pinions.
This behavior will occur if participants have enabled pop-up killer software/settings on their browsers.
Participants must temporarily disable pop-up killer settings/software on their browser during a WebIQ session. They may re-enable it at the conclusion of the session.
WebIQ actually works within a “pop-up” window that provides it with the “screen real estate” necessary to carry out its functionality as well as to control the participants ability to stray.
If you do not wish to or are unable to disable popup blocking, first press F11 (Function Key 11), then just click the link below: